Complaints

Carroll College welcomes feedback and takes seriously any complaints that may be raised.

Most issues causing concern in schools can be handled quickly and in an informal manner. These issues can usually be resolved through informal discussions with appropriate staff members. For more complex complaints, the Principal or Assistant Principals will be able to receive a complaint and work to resolve this with you. All complaints will be dealt with fairly, effectively, impartially, confidentially and quickly.

For formal complaints, Carroll College's guiding principles for resolution are underpinned by the Catholic Education Complaints policy, click here. To submit a formal complaint the following options are available:

  • Sending an email to the Principal, Jacqui.heffernan@cg.catholic.edu.au 
  • Telephoning the college and asking to speak to Mrs Jacqueline Heffernan (Principal), Mr Andrew Kenneally (Assistant Principal, Curriculum, Learning & Innovation)  or Mrs Louise Ibbett (Assistant Principal, Pastoral Care).

Complaint handling Policy Summary

1.1 This policy outlines how Catholic Education, Archdiocese of Canberra and Goulburn (CECG) manages complaints relating to:

  • The behaviour of workers, students, parents/carers and members of the community
  • Reportable conduct matters
  • Work and school related incidents
  • The application of policies and procedures 1.2 The policy applies to all CECG offices, schools, Early Learning Centres (ELCs), school-aged care centres (SACs), and to work-related activities. It applies to all CECG workers and people interacting with CECG workplaces and activities including worker interactions with each other, parents/carers, students and members of the public.

The Catholic Education Office can also receive complaints directly via complaints@cg.catholic.edu.au.